Cold Weather Protection – Rights & Responsibilities

Your rights and responsibilities under the Cold Weather Rule are:

  • The right to declare an inability to pay your electric bill.
  • The responsibility, if choosing inability to pay, to complete fully the COLD WEATHER RULE – INABILITY TO PAY APPLICATION FOR PROTECTION form and return to City of Redwood Falls Public Utilities.
  • The right to negotiate a mutually acceptable payment plan with the City of Redwood Falls Public Utilities which address existing past due balances and current and future usage during the cold weather
  • The responsibility to make timely payments under the payment plan.
  • Failure to comply with or change the existing payment arrangement may result in the service being disconnected.
  • The right to appeal to the City Council a determination of income by the utility and the right to appeal if the customer and utility cannot arrive at a mutually acceptable payment plan. Service will not be disconnected during the appeal process.

The Cold Weather Rule does not totally forbid winter shut off. You must contact the utility in advance of the disconnect date to avoid disconnection or a limiting device.

IF YOU RECEIVE A SHUT OFF NOTICE THIS WINTER, YOU MUST ACT PROMPTLY!

In addition, customers who use life – sustaining electrical medical equipment may qualify for medically necessary protection. For more information, call the Redwood Falls Public Utilities 507-616-7400.