Cold Weather Protection

Notice of Residential Customer Rights and Responsibilities

Some customers find it hard to pay their utility bills in the winter.  The Minnesota State Legislature has passed a law that is commonly referred to as the “Cold Weather Rule” to protect residential customers from disconnection if they cannot pay their bills in full. This protection lasts from October 15 through April 15.  Customers may qualify for this protection if they meet ALL of the following conditions:

1. The customer has completed the Application for Protection Form provided by the utility.

2. The household income is less than 50% of the state median income level. (Customers receiving ‘any form of public assistance’ are deemed to have qualified for inability to pay status)

3. The customer enters into and makes reasonably timely payments on a mutually acceptable payment plan.

This notice is to inform customers of their rights and responsibilities under the Cold Weather Rule. These rights and responsibilities are designed to help you with winter utility bills.
You must act promptly. If you choose not to assert your rights or choose not to enter into a mutually acceptable payment plan, your electric service may be disconnected.

Cold Weather Rule Application

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